By Cameron G. Shilling (originally published 10/3/2011)

Beagle Research Group, LLC is a market research and consulting firm focusing on front office business processes and white collar productivity. The company is led by Denis Pombriant, who is a well-known analyst and thought leader in the CRM space. Denis writes for CRM Magazine, Destination CRM, Search CRM, and CRM Buyer, conducts research in emerging areas of front office technology and business, and consults regularly to many of the leading companies in CRM.